Managed web hosting in Worthing, Sussex. We give you peace of mind.

Web Hosting - FAQ

• What is a CDN and why do I need one?

  • CDN stands for Content Delivery Network. A CDN is basicially a network of super fast and reliable servers that are distributed around the world. This provides two significant bonuses to your web osting.

    1. It means that your account can handle a large files and lots of media or documents for use with your website.

    2. It also means that your international users will enjoy load times that are just as fast as users from your own country. For example, someone in China will connect to the CDN from the Chinese server - rather than having to connect to the UK server.

• How are we able to get in touch if we need support?

  • Whether you have a question, need something to be set up or just want some help, clients can get in touch via phone, email, SMS or Skype. This is a personal and friendly service, when you contact us you'll be greeted with a familiar voice. We will never use support tickets and we will always focus on ensuring that the first person you speak to can solve your problem - no department transfers or long periods waiting on hold.

• Do I really need to worry about my site being hacked?

  • The short answer is yes. Many people believe it'll never happen to them and so security practices fall to the wayside. People also think that because they only have a small website that doesn't handle any confidential or sensitive information that hackers just won't bother with them.

    One of the main uses for a hacked server is to create and hijack email accounts - have you ever wondered where all of those spam emails come from? If everyone ensured a basic level of security we would all get a lot less of it! They can also install malicious software that steals data, or worse, infects your users with viruses. The problem with this is that unless you're monitoring your server activity very closely you'll never know about it and this can lead to a host of issues such as:

    1. Increasing the chances of all emails associated with the hacked server being blacklisted and going in to recipients junk/spam folders.

    2. Google scanning your website and marking it as compromised - resulting in a very serious warning page being displayed when anyone tries to visit your website.

    3. Loss of search ranking.

    4. Intruders being able to communicate with your customers/clients whilst posing as you.

• How does the free hack repair service work? Is it really free?

  • Yes, it's completely free and there are no hidden extras. The Professional, Business and Corporate lans feature such high levels of security that hacking typically doesn't tend to happen. We offer managed hosting through our partner WP Engine, who have an entire team dedicated to actively monitoring servers for any incoming threats 24/7/365.

    Because the servers on these plans only host WordPress sites and enforce a strictly secure environment (no outdated plugins, installs or dodgy coding practices) the servers can be fine tuned and benefit from both enhanced speed and security

    If (and that's a big if) your website is hacked it will be cleaned and restored back to its former glory completely free of charge. Depending on the severity of the hack and speed of communication between us and yourselves this process is typically completed within 24 hours.